Return Policy
Javson Sports provides quality products to our valued customers. Our quality control department inspects the products twice after production and again checks the product before shipping them to the customers that’s why we have low return & and exchange rates. We have committed to providing a friendly and rapid exchange.
Return or Exchange Process:
We take pride in our excellent quality product, and for any reason, if you want to return or exchange the product we are happy to assist you with your return or exchange. You can return the product with original packing and tag cards to the address given by the customer service member within 2 days after delivery. We will not entertain your request 2 days after delivery. We will ensure the product must be unused and not damaged before exchange or return. The product will only be returned or exchanged for a solid reason after our team assesses the request. We reserve the right to decline a return or exchange if we find the returned product damaged or used. The shipping cost of each return varies from case to case and is mentioned in detail under Shipping Cost of Return Product. The return and exchange form (attached below on this page) must be filled out and put on the flyer.
We will not be responsible for lost or missing packages sent by the customers. We will also not be responsible for damages that can occur during transit. We recommend you purchase extra insurance and/or tracking to ensure the product is returned in satisfactory condition.
You have to wait for 14 days from the day we receive your returned product, we will check whether the returned product falls under eligible product for return and exchange or not. We will initiate a refund or redelivered exchange product if your returned product falls in the eligible product.
Products Eligible for Return Policy:
Products that are eligible for return or exchange are the following:
- Product must be unused and in the same condition that you received it.
- Product returned to us not damaged.
- Request received within 2 days after receiving the order.
- Product must be in original condition and packaging.
Products not Eligible for Return Policy:
Products that are not eligible for return or exchange are the following:
- Mouth guard and groin guard are not eligible for return or exchange due to hygiene concerns.
- Products on sale, promotional, and stock clearance are not eligible for return and exchange.
- Request received after the 2 days after receiving the order.
- Product used or not in original condition and packaging.
IN CASE PURCHASED PRODUCT NOT RECEIVE:
In case you didn’t receive the product within the specific shipping time frame, first, you search for the tracking number on your courier website and contact the courier company. Still, if you will not satisfied with the status of your product then you can contact us with the invoice number within 30 days after that we will not entertain your request.
Defective or Wrong Product:
If you received a manufacturer or material defective product or the wrong product, you can contact us at customerservice@javsonsports.com with the invoice number and product picture within 2 business days after the product is delivered. Return the product to the address given by our customer service member with all packing, tag cards, or any other packing material. A claim will not be entertained after the deadline.
Change of Mind:
In case change of mind, we are happy to assist you on this issue. We will only exchange the product in a change of mind. No refund will be initiated in this case. You can return the product with the original packing and all tag cards to the address given by our customer service member. Before exchange, We must ensure that the product must be unused and not damaged. We reserve the right to decline the exchange offer if the returned product is damaged or used. The customer will be liable to pay the return shipping cost and handling costs. This option is available within 2 days after delivery.
Product not Received:
In case you didn’t receive the product within the specific shipping time frame, first, you search for the tracking number on your courier website and contact the courier company. If you are still not satisfied with the status of your product then you can contact us with the invoice number within 5 days after that we will not entertain your request.
Variation Exchange:
Products can be exchanged for different sizes or colors of the same product, provided that the preferred size or color must be in stock. If the preferred size or color is not available or you want a different product, return the unwanted product in its original condition and place a new order. This option is valid for 2 days after delivery and the product must not be used during that period. The return shipping cost has to be paid by the buyer unless the mistake is from our side.
Shipping Cost of Return Product:
Shipping costs are non-refundable. For the exchange of a product due to size change, color change, or change of mind, the shipping cost has to be paid by the buyer. If you request a refund of your product, the refund amount will not include the shipping cost.
Refunds:
Once we receive your product, we inspect the product condition to satisfy our return policy. We will take 14 days after the product is received and initiate the refund to your original payment method. Usually, refunds take 1-5 business days to appear in your account depending upon your bank provider.
Customize Gear:
We are unable to accept the return and refund of customize gear under this policy.
For the return policy, please contact us via customerservice@javsonsports.com
Return & Exchange Form:
Click here to download the return & exchange form